md77 Privacy Policy

md77 uses the personal data we collect strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

2.1 Account Management & Service Delivery

The primary use of your personal data is to create and maintain your md77 account, process your deposits and withdrawals in Bangladeshi Taka, and provide access to our full range of casino games, sports betting markets, live casino, and other platform features. This is the core contractual purpose for which your data is essential.

2.2 Identity Verification & Fraud Prevention

We use your identity and financial data to carry out KYC checks, verify that you meet the 18+ age requirement, confirm the legitimacy of payment transactions, and detect and prevent fraud, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.

2.3 Customer Support

Support communication data is used to respond to your enquiries, resolve account issues, investigate complaints, and maintain a history of interactions for quality assurance purposes. Support records may also be consulted when investigating disputed transactions or alleged policy violations.

2.4 Responsible Gaming Monitoring

md77 uses account activity data — including session duration, deposit frequency, wagering patterns, and loss trends — to identify potential indicators of problem gambling. Where concerning patterns are detected, we may proactively reach out to offer self-exclusion options, deposit limit adjustments, or responsible gaming resources. This use of data is in your direct interest and forms part of our duty of care as a responsible operator.

2.5 Platform Improvement & Analytics

Technical and usage data is analysed in aggregate and anonymised form to understand how players interact with md77.vip, identify performance issues, prioritise new features, and optimise the user experience. Individual players are not personally identified in platform analytics processes.

2.6 Marketing Communications

If you have opted in to receive marketing communications from md77, we may send you promotional emails regarding bonuses, seasonal offers (such as BPL season promotions, Eid bonuses, or Pohela Boishakh specials), and new game launches. You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting [email protected]. Opting out of marketing does not affect your ability to use the platform or receive transactional account notifications.

2.7 Legal & Regulatory Compliance

md77 may use and retain your personal data as necessary to comply with applicable legal obligations, respond to lawful requests from authorities, enforce our Terms & Conditions, and protect the rights, property, and safety of md77, our players, and third parties.

md77 does not sell, rent, or otherwise trade your personal information to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the minimum extent necessary.

3.1 Payment Processing Partners

To process your deposits and withdrawals in Bangladeshi Taka, md77 shares relevant transaction data with licensed payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and bank partners such as City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks Visa and Mastercard. These partners receive only the data required to complete your transaction and are bound by their own data protection obligations.

3.2 Game Technology Providers

Games hosted on md77.vip are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a pseudonymous player identifier and session token necessary to load and operate the game. They do not receive your full name, contact details, or financial data.

3.3 Identity Verification Services

Where md77 uses a third-party KYC or identity verification service to assist in processing your verification documents, your identity data may be shared with that provider solely for the purpose of conducting the verification check. Such providers are contractually prohibited from using your data for any other purpose.

3.4 Legal Authorities

md77 may disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful regulatory instruction. In such cases, we will disclose only the minimum data legally required.

3.5 Business Transfers

In the event that md77 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may form part of the transferred assets. Any acquiring entity would be required to honour the commitments set out in this Privacy Policy or notify you of material changes before applying different data practices.

md77.vip uses cookies and similar browser-based technologies to ensure the platform functions correctly, maintain your login session, remember your preferences, and gather anonymised usage statistics to improve the site.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and recall information such as your logged-in state, language preferences, and session history. Cookies do not contain executable code and cannot carry viruses or malware.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling essential cookies may prevent you from logging in to your md77 account or accessing core platform features. Blocking analytics or preference cookies will not affect your ability to use the platform but may result in a less personalised experience.

4.4 No Invasive Advertising Trackers

md77 does not deploy third-party advertising networks or cross-site tracking technologies on md77.vip. We do not use cookies from Facebook, Google Ads, or similar ad platforms to target you with off-site advertising based on your activity on md77.vip.

Protecting your personal information is a fundamental priority at md77. We implement a layered approach to data security that combines technical measures, operational controls, and staff training.

5.1 Technical Safeguards

All data transmitted between your device and md77.vip is encrypted using SSL/TLS protocols. Sensitive data — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms. Our infrastructure is hosted in secure data centres with access controls, intrusion detection, and regular security audits.

5.2 Access Controls

Access to personal data held by md77 is restricted on a strict need-to-know basis. Only authorised team members whose roles require access to specific data categories are permitted to view that data. All internal data access is logged and audited. md77 staff are prohibited from accessing player data for any purpose not directly related to their operational role.

5.3 Password Security

Player passwords are stored as salted cryptographic hashes — we do not store plain-text passwords and cannot retrieve your password if you lose it. We encourage all players to use a strong, unique password for their md77 account and to avoid reusing passwords from other online services. A password reset mechanism is available via the login page.

5.4 Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal information, md77 will take immediate containment action, investigate the scope and cause, and notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will include information on what data was affected and the steps we are taking to address the situation.

md77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or audit obligations. When data is no longer needed, it is securely deleted or anonymised.

6.1 Active Account Data

For the duration that your md77 account remains active, we retain all registration, identity, financial, and usage data associated with your account. This data is necessary to maintain your account, process transactions, and provide ongoing customer support.

6.2 Post-Closure Retention

Following the closure of your md77 account — whether by your request or by md77's action — we retain certain data for a defined post-closure period to comply with anti-money-laundering (AML) obligations, respond to regulatory enquiries, and handle any post-closure disputes. This retention period is typically a minimum of five years from the date of account closure, after which data will be securely purged or anonymised.

6.3 KYC & Verification Documents

Identity verification documents (National ID scans, proof of address) are retained for the duration of the account plus the post-closure period described above. These documents may be required to respond to regulatory requests and cannot be deleted on request during this mandatory retention window.

6.4 Support & Communication Records

Support correspondence and chat logs are retained for a minimum of two years from the date of the interaction. These records may be needed to investigate recurring issues, verify resolutions, or support legal proceedings.

6.5 Marketing Data

If you have opted in to marketing communications, your email address and communication preferences are retained until you opt out. Upon opt-out, your details are removed from marketing lists within a reasonable processing period. Opting out of marketing does not trigger deletion of your account data.

md77 respects your right to understand and control how your personal data is used. As an md77 player, you have the following rights with respect to your personal information held by us:

7.1 Right to Access

You have the right to request a copy of all personal data that md77 holds about you. We will provide this information in a clear, readable format within a reasonable time frame. To make an access request, email [email protected] with the subject line "Data Access Request" and include your registered email address and a brief description of the data you wish to access.

7.2 Right to Rectification

If you believe that any personal data md77 holds about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Where possible, you may update basic account information (such as your email address or phone number) directly through your account settings panel. For corrections to identity or KYC data, please contact [email protected].

7.3 Right to Erasure

In certain circumstances, you have the right to request that md77 delete your personal data — commonly known as the "right to be forgotten". This right applies when:

• The data is no longer necessary for the purpose for which it was collected;
• You withdraw consent (where consent was the legal basis for processing);
• You object to processing and there are no overriding legitimate grounds.

Please note that the right to erasure cannot override our mandatory data retention obligations under applicable law and regulation. Where we are legally required to retain data — such as financial transaction records for AML purposes — we will not be able to delete that data before the mandatory retention period has elapsed.

7.4 Right to Restrict Processing

You have the right to request that md77 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over deletion, or where md77 no longer needs the data but you require it for legal proceedings.

7.5 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. You may exercise this right by clicking the unsubscribe link in any marketing email from md77, or by contacting [email protected] with the subject line "Marketing Opt-Out". Your request will be processed promptly.

7.6 How to Exercise Your Rights

To exercise any of the rights listed in this section, please contact the md77 support team at:

Email: [email protected]
Subject line: Please include the relevant right (e.g., "Data Access Request", "Erasure Request", "Marketing Opt-Out").
Response time: Within 24 hours, Bangladesh Standard Time (UTC+6).

We may need to verify your identity before processing certain requests to ensure that personal data is not disclosed to or acted upon by unauthorised parties.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way md77 handles your personal data, please reach out to us directly. All privacy-related correspondence should be directed to:

Platform: md77.vip
Support Email: [email protected]
Language: English
Hours: 24 hours a day, 7 days a week
Response Time: Within 24 hours, Bangladesh Standard Time (UTC+6)

We take privacy complaints seriously and aim to resolve all issues promptly and fairly. If you are not satisfied with the outcome of a complaint, you may seek further resolution through applicable consumer protection channels in Bangladesh.

8.2 Updates to This Policy

md77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. When we make material changes to this Policy, we will:

• Update the "Last Updated " date at the top of this page;
• Post a notice on the md77.vip platform informing players of the update;
• Where changes are significant, send an email notification to your registered email address.

Your continued use of md77.vip following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically so that you are always aware of how your data is being handled.

8.3 Governing Principles

This Privacy Policy is governed by the principles of fair and transparent data processing. md77 is committed to handling your personal information responsibly, securely, and in a manner consistent with internationally recognised data protection best practices. We do not make any specific claims of regulatory certification but affirm our ongoing commitment to safe, fair, and privacy-respecting operations for all Bangladesh players.